Disputes
All disputes will be resolved through arbitration. Please submit disputes to disputes@infinitepossibility.media. Claims will be responded to within 2 business days of receipt.
Privacy
We reserve the right to share the contact information of our clients with our partner organizations as required to provide optimal service. A full list of our partner organizations can be found on our Partners page, as well as the role they play in providing services to our clients.
For example, we must share contact information with Creative Technology Services in order to provide web hosting services. We must share that same information with our network operations center access provider, Daily Data, in order to host the site.
You may delete your user account at any time of your choosing, but this does not remove your contact information from our database. For a full account flush, please send a request to service@infinitepossibility.media with your first and last name, username, and email that you use to access this site. We can then do a thorough purge of your contact information from our site and request a purge from our partner sites.
Refunds
Refunds will be granted on a case-by-case basis. Please submit refund requests to service@infinitepossibility.meda. Claims will be reviewed within 2 business days of receipt and a final decision made within 7 business days.
Refund requests must include:
- Purchase details, including payment processor and tracking number of the payment, date of purchase, item purchased and quantity, reason for refund request, and total amount being requested.
Returns
Returns will be accepted within 30 days of receipt only if the item was damaged, defective, or shipped incorrectly due to our fault.
Returns requests must include:
- A picture of the damaged, defective, or incorrectly shipped item
- The original purchase invoice so that we can locate the order in our system
Shipping
Shipping will be processed within 5 business days of the order receipt unless the item is a custom order. In that case, the order will be shipped within 5 business days of the agreed-upon order completion date unless both parties agree in writing to an extension of the time to process the order.